Coach -Quality monitoring, agent evaluation, coaching and
e-learning software for contact centers
Coach is a complete agent evaluation, coaching and
e-learning solution integrated with your voice or screen recorder
We believe that coaching and training are central to any organization, this is particularly the case within contact centers where you have the ability to track and see the tangible benefits associated to investing in your people. With this in mind, Qualtrak continues to make the coaching element central to all of our products.
Our solution is offered in both on-premise and hosted formats and is tightly integrated to the voice recorder as offered by our global OEM partners.
Why partner with us?
• Cost – we believe we provide a substantially more cost-effective solution than our main competitors whilst retaining a similar standard of product
• User experience – feedback we have had suggests our product is easier to use than others on the market
• Three solutions in one – our solution combines the standard quality monitoring and evaluation features with the ability and emphasis on coaching agents using InstantCoach that includes e-learning content in one product
• Simple and tight integration – a comprehensive and easy to use RESTful API is available for our partners to use and create centralized administration
• Web based, plus full multi-tenancy for hosted/cloud applications
QUALTRAK’s products are available in language versions and priced on a subscription or as perpetual licenses.