Add high standard agent evaluation and coaching solution to your Call Recorder
Coach meets the needs of call recording vendors, contact center platform vendors, hosted contact center service providers
and Tier 1 / 2 Internet Service Providers.
Meeting Customer Expectations
Contact Centers’ expectations have grown and demand much more than a basic ‘scoring tool’. Coach has been developed not merely to evaluate calls but to transform them into personalized and interactive coaching 'packages'.
Coach is available for both on-premise and true Cloud applications (SaaS). Qualtrak is able to work with OEM vendors to integrate Coach with other Workforce Optimization applications to exploit synergy value.
Who benefits from Coach?
Qualtrak’s partners include Call Recording vendors, Contact Center platform vendors, Hosted Contact Center Service Providers, Tier 1 and 2 ISPs (offering cloud based call recording services) and Resellers involved with Contact Centers.
Benefits to our partners
Coach is available in multiple languages, is easy to implement and users can be quickly trained. Coach is being continuously enhanced and additional agent performance improvement applications are being developed.