Agent evaluation, coaching and e-learning software for contact

centers supplied white labelled to voice recording and workforce

management OEM vendors, and distributors

We have developed workforce optimization products (white labelled) of similar standard to Nice/Verint/ASC but which are easy to use and excellent value for money. They are used by vendors throughout the world to enhance their offering and help them to win more business in the contact center market.

Voice Recording

There are many voice recording products which either do not offer agent evaluation or is not advanced enough for medium to large contact centers. QUALTRAK integrates its products with the recorder to provide a complete quality monitoring, coaching and e-learning solution.

Workforce Management

Workforce management vendors (WFM) can extend their offering to include additional workforce optimization products for a more complete solution. QUALTRAK’s products can either be integrated or supplied free standing and capable of functioning with any make voice recorder.

Contact Center Technologies

Products such as ACDs, diallers and command & control systems which provide voice recording functionality can integrate QUALTRAK’s agent evaluation, coaching and e-learning products thereby offering a more complete own labelled  workforce optimization solution.

Distributors

QUALTRAK’s products function independently of the voice recorder. It enables distributors to target contact centers which only have a voice recorder or require an easy to use e-learning system developed specifically for contact centers.

QUALTRAK’s products are available in language versions and priced on a subscription or as perpetual licenses.