If soft skills (behaviors) are important to you, Qcoach Learning offers a powerful, easy to use and cost effective online coaching style learning solution
Qualtrak provides a unique soft skills online training solution that is more effective than traditional e-learning. It uses video or audio recordings to simulate byte-sized coaching style learning experience. Authoring is easy and powerful learning modules can be created in a few hours with the emphasis being on harnessing the author’s expertise rather than requiring complex ‘authoring’ skills. The product, known as Qcoach Learning, is a complete solution and includes its own authoring, delivery and content management systems.
Behavioral learning (also known as soft skills or inter-personal skills learning) is a critical requirement in jobs within every industry. The application for Qcoach Learning ranges from contact center, customer service, coaching, teaching, doctor/patient consultation, nursing, emergency services call handling, interviewing, leadership, selling to name but a few.
Qcoach Learning is made available to buy or to pay per use, and can be self-hosted or using Qualtrak hosting service. Learning content is either created by the client or by expert training organizations and either sold through their channel and/or included as a branded product in the Qcoach Learning Library. This provides training organizations with the opportunity to market their expertise globally. Qcoach Learning plus a full API is available to OEM partners to ‘embed’ within their solution.
Qcoach Evaluate is used mostly by clients who wish to add quality monitoring to their voice recorder. It is also used by voice recorder OEM vendors to extend their solution.
Qualtrak is a privately owned company headquartered in Watford, United Kingdom.