About Us - Management Team

Costas Johnson

Founder & CEO

Costas Johnson founded Qualtrak over 10 years ago having previously been a Human Resources Director in a number of major service organizations including Otis Elevator and Avis Car Rental. In the first seven years Qualtrak concentrated in providing specialist services to contact centers of all sizes to help them implement and sustain effective performance management processes. During this time he identified the almost universal difficulties which contact centers across the globe were having in achieving a consistent customer experience through the call handling behaviours of their employees. This experience partly contributed to the development of Qcoach. The other contributing factor was recognizing the potential of ‘Assessment for Learning’ in developing any type of interpersonal skill (behavior) – both face to face and over the telephone. This resulted in leading the company to the developing Qcoach Learning – a universal online soft skills development solution that uses bite-sized coaching style learning

Chris Fisher

Non-executive Finance Director

Chris Fisher is a senior finance executive working for the NHS. Previously he held senior finance roles with Avis Europe.

Mike Royle

Chief Technology Officer

Mike Royle is a highly experienced Microsoft qualified .NET software developer, has been with Qualtrak since 2000 and is responsible for the continued development of Qcoach.

 

Georgina Foster

Product Support & Surveys Manager

Georgina Foster has been with Qualtrak for over 6 years and is responsible for supporting clients in the use of Qcoach products. She’s played a big part in guiding the development of Qcoach to ensure it retains the ‘simple to use’ characteristics. She is also responsible for Qualtrak’s unique call handling surveys for the contact center industry.

Ivan Smith

Training Support

Ivan Smith is a highly experienced ‘soft skills’ trainer. Ivan assists clients and partners in authoring learning content and providing online training and consultancy.