About Us - Management Team

Costas Johnson

Founder & CEO

Costas Johnson founded Qualtrak over 10 years ago having previously been a Human Resources Director in a number of major service organizations including Otis Elevator and Avis Car Rental. In the first seven years Qualtrak concentrated in providing specialist services to contact centers of all sizes to help them implement and sustain effective performance management processes. During this time he identified the almost universal difficulties which contact centers across the globe were having in achieving a consistent customer experience through the call handling behaviours of their employees. This experience partly contributed to the development of Qcoach. The other contributing factor was recognizing the potential of ‘Assessment for Learning’ in developing any type of interpersonal skill (behavior) – both face to face and over the telephone. This resulted in leading the company to the developing Qcoach Learning – a universal online soft skills development solution that uses bite-sized coaching style learning

Garrard Kitchen

Chief Technology Officer

Garrard Kitchen is responsible for the development of Qcoach.com on-demand learning platform and worldwide marketplace for online courses on the Internet. He is responsible for overseeing and implementing the company’s technology strategy. Garrard employs best-practices in development and system management, using Microsoft’s latest technology. He brings to Qcoach.com 15 years of software development experience with companies such as AIM Technologies (now part of Aspect) and Seagate. He has a degree in Business Information Systems from Liverpool John Moores University, UK.  

Georgina Foster

Product Support Manager

Georgina Foster has been with Qualtrak for over 6 years and is responsible for supporting clients in the use of Qcoach products. She’s played a big part in guiding the development of Qcoach to ensure it retains the ‘simple to use’ characteristics. She is also responsible for Qualtrak’s unique call handling surveys for the contact center industry.