OEM partners
Qcoach Learning and Evaluate is available for being tightly integrated with many categories of products, for example:- Voice Recording (traditional and VoIP)
- Quality Monitoring (Agent Evaluation) System
- Contact Center Solution
- Dialer
- CRM
- Human Resource L&D Systems
Benefits and Value to Integration
OEM vendors embed Qcoach Evaluate with their recorder to give them an ‘own branded’ total Quality Monitoring solution that ranks equal to the major vendors such as Nice/Witness/Verint. This enables them to enhance their solution, create competitive advantage and generate incremental revenue. Qualtrak undertakes the integration at no cost to the OEM partner but an advance minimum license purchase is required.
Download the Qcoach Evaluate OEM brochure here
Seamless Integration
- Tightly integrate agent evaluation and coaching system with the recorder.
- Customise the integration to exploit fully the recorder’s database and create synergy benefits.
- Users access recorded calls for evaluation through Qcoach Evaluate.
- Qualtrak undertakes the integration having first agreed the functionality
- Fully documented API is available to the OEM partner without charge.
- Licensing management web application gives the OEM partner full control for licensing.
- Multiple language versions.
- Outright purchase or subscription pricing for Qcoach Evaluate and hosted ‘pay-as-you-go’ or subscription options available for Qcoach Learning.
Easy steps to purchase Qcoach Evaluate
- Client is offered a free trial which includes a 2-hour set up support and training to maximise the value of the trial.
- Minimum of 5 user licenses purchased (initially and ongoing) provides client with easy roll-out.
- Subscription pricing available.
- Qualtrak provides training and support in selling a 'QM solution'
Online consulting services
- Qualtrak offers live online consulting services to help the client gain maximum benefit from their quality monitoring programme.
- Topics available: 1) Designing the evaluation template, 2) Call evaluation skills training for team leaders, 3) Giving positive feedback.
- Each topic consists of two 2-hour sessions using GoToMeeting link-up.
Continuing developments
- Qcoach Evaluate is being continually developed in response to OEM partner feedback. A browser version will shortly be available. Localised versions are becoming available..
- Qcoach Learning (web based) is being launched as a multi-tenanted hosted solution in July 2007.
We would like to discuss with any potential partner how the Qcoach products can help to add further value to their solution.
Qcoach Evaluate OEM partners
- Bumicom (Netherlands) - www.bumicom.nl
- Eventide Inc.(US) - www.eventide.com
- Major VoIP recorder vendor (US)
- Delma Technologies (UK) - www.delmatechnologies.com
- Storacall Voice Systems Ltd (UK) - www.storacall.co.uk
- Shadow Technology (UK) - www.shadow-technology.co.uk
- Almato (Germany) - www.almato.de
Qcoach Learning Partners
- BRW Groep (Netherlands) - www.brwgroep.nl
- Cascade Global (Kenya) - www.cascadegl.com
We are currentlyappointing contact center training/ consultancy companies in Europe and the USA to become Qcoach Learning Partners. They will use our fully hosted solution to author and deploy their own branded learning modules. No capital investment is required, is totally risk free and significant benefits include: incremental revenue, differentiated solution, new business openings and much more. If you are interested in becoming a partner you will find more information here.
Qualtrak will shortly be launching a new and exciting service called Qcoach.com Learning OnDemand. This will offer online learning modules (pay-per-use) in highly demanded behavioural learning areas. Qualtrak will promote the learning modules globally. We wish to invite training organisations (independent trainers, specialists, schools or major training companies,) who are involved in any of the following behavioural areas, to contribute own branded learning content for which they will receive a % of the revenue. The initial areas we are seeking content for are:
- Call handling skills for contact centres
- Coaching skills for line managers
- Selling skills (negotiation)
- Diversity and values behaviours
- Customer service skills
- Coaching skills for teachers (trainers or schools to author)
- Questioning techniques for teachers (trainers or schools to author)
- Behaviour management for teachers (trainers or schools to author)
We will provide you with free access to Qcoach to author your content (using video or audio) plus guidance in structuring good questions using Bloom’s Taxonomy. We will be totally responsible for all technical matters and for payment. Your contribution will be to apply your ‘subject matter expertise’ to replicate a coaching style learning experience without you needing to have either technical or instructional design skills. You will not only benefit from additional revenue, but will also enhance your brand.
If you are interested and would like to discuss the opportunity further please contact
info@qualtrak.com for a prelimenary discussion.
Qcoach Evaluate Resellers
We are interested to talk with companies who have a position in their market and a product portfolio that lends itself to including Qcoach Evaluate. As a reseller we will provide you with full training and support, and a transfer price to enable you to earn an attractive margin.
Our current resellers are:
- Almato (Germany and Switzerland) - www.almato.de
- Cascade Global (Africa) for Qcoach Evaluate & Learning - www.cascadegl.com
- AVT Systems (UK) - www.avt-systems.co.uk
- Business Systems (UK) - www.businesssystemsuk.com