Products & Services
Qcoach Learning
Online behavioural learning system replicating a one-to-one coaching style learning experience.
Qcoach Evaluate
Online evaluation system used with audio or video sources. Ideal for use in contact centers in conjunction with any voice recorder or tightly integrated with OEM products.
Consultancy & Surveys
Independent evaluation of the clients' calls to establish an objective measure of the contact center's customer experience and determine possible internal call evaluation weaknesses. Consultancy services in re-energizing the quality monitoring and coaching program including gaining consistency in call evaluation.