Products & Services - Qcoach Evaluate,
easy to use & cost effective agent evaluation
You are here: Home > Products & Services > Qcoach Evaluate for any assessment application using audio or video
Qcoach Evaluate can be used with any make voice recorder to create a Quality Monitoring solution that is of equal standard to the major solutions such as Nice, Verint or Witness, and much more cost effective
Qcoach Evaluate consists of the following components:
- Designing the organization – create the organizational family tree to report analysis at different levels.
- Design the evaluation template – list the assessment criteria and weighted values for each element.
- Evaluate the call– using the assessment template.
- Add audio bookmarks - illustrate the strengths and weaknesses with segments of from the call
- Analysis – built in reports to analyze multi-level strengths and weaknesses, trends etc.
- Coaching – review the evaluations online with the learner and agree improvement goals.
Qcoach Evaluate is software only, is very easy to use, a minimum of 5 licenses can be purchased or added as the call center grows. Qcoach Evaluate can be used across multiple sites and includes its own SQL database. Online consulting and training services are available from Qualtrak and charged hourly. Modules include designing the evaluation template, evaluation skills training and training in giving positive feedback.
Please contact us to arrange for an online demonstration. To download the datasheet please press here.