Solutions - many options to add value
QUALTRAK's performance improvement suite provides the perfect solution for OEM or distributor partners in every continent. If you are marketing technologies to the contact center industry, QUALTRAK has a solution to help you widen your range of offerings, therefore offering a more complete solution to your clients. Workforce optimization is becoming recognised as essential tools to maximize the 'people investment'. QUALTRAK can help you to compete with the leading vendors such as Nice and Verint but with a lower cost and easier to use proposition.
- Are you a voice recorder manufacturer?
We can offer you best in class white labelled products to help you generate more business from contact centers by offering a complete solution under your own brand. We will integrate our products with your recorder, both voice and screen capture. - Are you a workforce management software provider?
We will enable you to offer a complete performance optimization solution by adding agent evaluation, coaching and e-learning to your solution. Our products can be integrated with your solution to create competitive advantage, or can be sold under your own brand name but without neeting to be integrated. - Are you a contact center technology vendor?
If you are a technology vendor to the contact center industry and you would like to include quality monitoring and e-learning with your voice recorder. - Pricing model - perpetual license
After initial purchase by client they are only charged an annual maintenance and support, including minor enhancements. - Pricing model - quarterly subscription
Client is charged on a quarterly basis for the number of user licenses required i.e. the number of licenses can vary each quarter.