Literature - Product Information & White Papers

December 20, 2006
Changing the culture from ‘traditional Quality Monitoring’ to equipping and empowering advisors to manage their own quality and supported by team leaders who are formally
accredited to deliver consistent measurement and coaching
Key elements:
• Advisors learn to recognise and understand call handling excellence, and are able to drive their own performance
• Team leaders learn to evaluate calls consistently
• Team leaders learn to deliver inspirational coaching
• Advisors and team leaders demonstrate their newly acquired skills through accreditation

December 20, 2006
Qcoach Evaluate - Benefits & Features
An overview of Qcoach Evaluate.